Shipping + Other FAQs

 

Shipping: 
Local pickup is available for no additional charge in Sudbury, Ontario.

Canadian Tracked and Insured Parcel Shipping is available for $18.99. Otherwise you can select the rate that is automatically calculated at checkout.

You can expect your parcel to arrive via Canada Post, Purolator, Sendle, or UPS. I use minimal and repurposed packaging when possible to reduce waste. 

If you have a Canada Post label that you would like to use, I am happy to accommodate. All you need to do is send an email with the shipping label and leave a note at checkout.

Shipping is a drag, and it's so hard to compete with larger corporations and one day shipping options. I appreciate you spending your hard earned dollars in my shop <3 If I could control the shipping costs I most certainly would!

USA Shipping:
Shipping to my lovely American customers is calculated automatically at checkout. It is based on weight and distance. Your parcels will arrive via Canada Post/USPS, Sendle, Purolator, or UPS.

Returns/Refunds:
If there is a quality issue with your supplies please send a message including photos. I strive to find quality zippers and hardware using trusted and established suppliers, so this should never be an issue.